ext_106331 ([identity profile] miraclaire.livejournal.com) wrote in [personal profile] cos 2009-09-10 07:19 pm (UTC)

they told employees to just skip every fourth claim and deny it without looking at it . . . in the hopes that it just wouldn't matter enough to some of those people, and they wouldn't appeal.

Scary. Really, really scary.
(41 comments)

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