Ok, I've got one that's probably more relevant. A co-worker from my ticket job was working in the window and a woman (for reasons I don't remember but which weren't particularly compelling) wanted a refund. We don't give refunds, period, and he is in no position of power to make an exception, nor can he reach anyone who is. So he simply says "no" in as many polite ways that he can think of. Finally he said "Look mam, I'm sorry, but I'm just doing my job." to which she replies "Yeah, like the Nazis" At which point he barely overcame the desire to kill her and refused to speak to her anymore.
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momijizukamori
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Date: 2009-02-02 20:08 (UTC)A co-worker from my ticket job was working in the window and a woman (for reasons I don't remember but which weren't particularly compelling) wanted a refund. We don't give refunds, period, and he is in no position of power to make an exception, nor can he reach anyone who is. So he simply says "no" in as many polite ways that he can think of. Finally he said "Look mam, I'm sorry, but I'm just doing my job." to which she replies "Yeah, like the Nazis" At which point he barely overcame the desire to kill her and refused to speak to her anymore.